Telephone Service Representatives are available Monday–Friday, from 9:00 a.m. to 9:00 p.m. ET, to assist you with allocation changes, fund transfers, PIN requests and general questions.
Interactive Voice Response (IVR) System is available for you to check your account information 24 hours per day, 7 days per week. Your PIN is required for access. If you have forgotten your PIN, you may request a new randomly generated PIN to be mailed to your address on file via U.S. Postal Service.
Regional Field Offices have professional staff to assist you with your retirement planning needs Monday–Friday, from 8:00 a.m. to 5:00 p.m. local time.
Telecommunications Device for the Deaf (TDD) is available toll free, Monday–Friday, from 9:00 a.m. to 9:00 p.m. ET, by calling 1-800-441-0726.