- Telephone Service Representatives
are available Monday–Friday, from 9:00 a.m. to 9:00 p.m. ET, to assist you with allocation changes, fund transfers, PIN requests and general questions.
- Interactive Voice Response (IVR) System
is available for you to check your account information 24 hours per day, 7 days per week. Your PIN is required for access. If you have forgotten your PIN, you may request a new randomly generated PIN to be mailed to your address on file via U.S. Postal Service.
- Regional Field Offices
have professional staff to assist you with your retirement planning needs Monday–Friday, from 8:00 a.m. to 5:00 p.m. local time.
- Telecommunications Device for the Deaf (TDD)
is available toll free, Monday–Friday, from 9:00 a.m. to 9:00 p.m. ET, by calling 1-800-441-0726.